In the context of distance selling to consumers who fall within the scope of the Law of 14 July 1991, the consumer has the right to inform the seller that he renounces the purchase, without payment of a fine and without giving any reason within fourteen working days from the day following the delivery. If the consumer invokes this possibility, he must return the goods at his own risk and expense to Ecobello, Pastorijstraat 2, 3582 Koersel, Belgium. Goods that are specifically designed for the Buyer or that can spoil quickly will not be taken back and the Buyer can therefore not invoke the renunciation clause.

The private buyer-consumer of the sale outside the company has the right to withdraw from the purchase without charge within seven working days of the day following that of the signing of the aforementioned contract, provided that he/she informs the company of this by registered letter.

The sale of goods through the home workshops is therefore only final after a period of seven working days from the day following that of the signing of the contract.

In the event of purchase via the webshop, the buyer-private individual (i.e. not the professional buyer) has the right to cancel the purchase, without penalty or to give a reason, and this for 14 working days from the day following the delivery of the product. The direct costs for returning the products are at the expense of the buyer.

Any cancellation of an order must be made in writing. It is only valid subject to written acceptance by the seller. Total or partial cancellation of the order by the buyer entitles him to compensation of 20% of the corresponding amount as compensation for expenses and loss of profit, without the seller having to provide proof of the extent or existence of the damage.